Telephony Recovery
As well as relocating your employees and having all data, desktops and seats available in our
Business Continuity centres ,
ICM can also provide programmable telephony designed to match
office and call centre requirements, with every position in the suite having a dedicated DDI
telephone extension.
By working together with other providers such as BT Commsure and GemaTech, ICM is able to provide a sophisticated ACD telephone system and offers an enhanced telecoms Business Continuity service through a single contact.
Following a disaster, voice and data access are reinstated, with calls switched through to an alternative ICM site. As well as routing of incoming calls, standard caller identification processes as held in the customer database can also be made operational to ensure that normal work practices change as little as possible.
Options include fully integrated voice messaging and storage, as well as voice recording functionality.
ICM Triumphs at Business Continuity Awards 2007
Business Continuity Service Provider of the Year
Most Innovative Product
More information
Contact ICM
If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.
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News and events
Business Continuity Briefing
ICM invites organisations who are new to business continuity and based in the M25 / M4 and M3 corridor down to the South Coast, to join us for an introduction to business continuity at our brand new centre in Farnborough. further details >>>
Downloads
Remote Monitoring – A modern day IT essential
Information Technology has proven to be an important enabler for modern organisations, to the extent that a reliable IT infrastructure is now vital to deliver effective customer service, control costs and maximise productivity. white paper pdf >>>
