Service Desk

ICM delivers 24x7 dedicated support with a single point of contact and direct access to ICM technical staff for all enquiries across the UK. A range of flexible hours of cover are available, so the level of service you receive will be specific to your call level requirements.

ICM has a diverse range of engineering skills allowing us to meet your demands. With a range of service options available, ICM can deliver a high level of service to assist in the availability of systems and users to your business. To maintain quality standards our Service Desk follows ITIL framework methodologies and best practice to deliver the service.

On a monthly basis, ICM will provide you with a standard report containing management information with regard to the incident activity for the reporting period.

The options available within this service are:

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

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Consider this

Don’t expect what you don’t inspect.

Whatever arrangements you have in place, you and your organisation can only rely on your plan if you have proven that it works. Test your Business Continuity plan regularly. Factors to be considered when selecting a business continuity planner and partner >>>

News and events

NIGHT OF TRIUMPH FOR ICM WITH DOUBLE CIR AWARD SUCCESS

ICM Continuity Services, the leading business continuity and disaster recovery firm, triumphed last week at the CIR Magazine Business Continuity Awards, scooping two coveted awards for ‘Personality of The Year’, for MD Mike Osborne, and ‘Service Provider of The Year’ for ICM. further details >>>

Downloads

UCISA brochure

As an approved UCISA supplier, all UK Higher Education and Research establishments can benefit from the highest quality support and maintenance from ICM at discounted prices. company literature pdf >>>