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Configuration Management

Configuration Management gives your network administrator the ability to look at what repercussions a change to the system will make. By creating an interactive structural diagram of your entire IT estate, covering hardware, software, networks and all the interconnections between, it can show information relating to maintenance and movement, as well as problems experienced with the equipment. Any changes made to a system would be recorded and the diagram adjusted accordingly.

It can also help with the evolution of IT systems so they are grown in a way that will prove to be beneficial for the future.

Our ITIL methodology for Configuration Management consists of four stages:

1. Identification - the specification and identification of all IT components and their inclusion in the configuration management database.
2. Control - the management of each configuration item, specifying who is authorised to 'change' it.
3. Status - the recording of the status of all configuration items in the database, and the maintenance of this information.
4. Verification - reviewing and auditing of the information contained in the database to ensure it is accurate.

More information

Contact ICM

If you want to find out more about how ICM can improve the performance, availability and resilience of your IT systems, please do not hesitate to contact us.

further details >>>

Consider this

Tripartite Conclusion on reliance of BC Supplier facilities.

Whilst BC providers are quick to reassure firms on this point, a number of organisations have commented on the difficulty in obtaining hard factual information from providers. Voluntary Supplier Declaration >>>

News and events

NIGHT OF TRIUMPH FOR ICM WITH DOUBLE CIR AWARD SUCCESS

ICM Continuity Services, the leading business continuity and disaster recovery firm, triumphed last week at the CIR Magazine Business Continuity Awards, scooping two coveted awards for ‘Personality of The Year’, for MD Mike Osborne, and ‘Service Provider of The Year’ for ICM. further details >>>

Downloads

Tollbar BEC

ICM proposed a Microsoft SharePoint Server solution, implemented as a mixed Intranet and document management system. case study pdf >>>